Purpose: The proposal of key processes at a workplace of the Operational and Information Centre (OIC) of the Fire and Rescue Service of the Czech Republic (FRS CR) and description necessities for a proper applying of the process management. Methodology/Approach: Applying of process management at specific conditions. Findings: The paper presents process diagrams of the key processes of... https://www.elphonsolam.com/product-category/place-cards/